What Time Will My Grooming Appointment Be?
We will send a text message 6pm evening prior with the arrival window. Your Groomer will also text you on appointment day when they are enroute to you with their ETA.
Our 1st stop of the day is about 7:30am and our last stop we are typically arriving around 5-6pm. We are not able to accommodate time requests as our routes are optimized.
Arrival windows will vary for future visits.
What Payment Methods Do You Accept?
We require a credit or debit card on file to secure your appointment. You can either use that at time of service or pay cash.
There is not a cash discount.
Do You Charge Sales Tax?
Yes, the State of Texas requires that grooming services are taxed.
What If My Dog is Matted?
While we are extremely careful when removing excessively matted or pelted coats there is a risk of nicks, cuts, or abrasions due to warts, moles, dew claw or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet’s skin allowing mold, fungus, or bacterial growth. We may also find V-shaped cuts, where owners have tried to remove the mats themselves with scissors.
The after effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and in rare instances failure of hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied or be kept out of the sun until the hair grows sufficiently to protect the skin.
There will be an additional charge for this service, depending on the severity, because of the extra time required to slowly and carefully get under the pet’s mats.
As the owner, you are responsible for the condition of your pet’s coat and may not hold us responsible in the event of adverse effects of mat removal.
If you do not consent to the shave down required it will result in a cancellation on your part and a 'NO SHOW" appointment with a full groom fee due.
Can I Request My Groomer?
Yes, you can make a request, and we'll do our best to accommodate it. Keep in mind that availability may vary depending on the groomer's schedule.
Do You Service Apartments?
Yes! We can see you at your apartment complex. We do not need to hook up to water or electricity as we are self sufficient.
Can We Watch The Groom Process?
We would love to show off our amazing grooming skills, but unfortunately pets can become very excited when owners are present and can alter the grooming process.
Do You Offer Discounts?
No, unfortunately we are a time based service and unable to discount our professional services.
Do You Accept All Breeds & Sizes?
We do not. The following breeds as they are too large for our mobile salon:
Mastiffs (All Mastiffs)
Native American Indian
Do You Groom Senior Dogs?
YES we do!
Once your pet becomes elderly or if they suffer from a health condition, they may not be able to tolerate a lengthy grooming procedure. For their comfort and safety, they will be groomed for cleanliness and comfort, in simple styles.
Dogs are considered senior at age:
Small Breed = age 11
Medium Breed = age 10
Large Breed = age 8
Giant Breed = age 7
What If My Dog Requires Special Handling or Has Specific Grooming Needs?
If your dog has special handling requirements or specific grooming needs, please inform the groomer upon arrival. This ensures they can allocate the necessary time and resources for your dog's appointment.
What Is Your Cancellation Policy?
If you need to cancel or reschedule your appointment, we respectfully request a minimum of 24 hours' notice or a $75 cancellation fee will be charged to card on file. Late cancellations & no-shows may be refused service in the future.
We reserve the right to reschedule appointments due to unforeseen circumstances, including but not limited to inclement weather, vehicle maintenance, staff shortages etc. We will notify you immediately if we need to change your scheduled appointment.
Do You Require Vaccinations?
Do You Make House Calls For Nails ONLY?
Do You Need To Use My Electricity or Water?
Our mobile salons are self-sufficient and we do not require electricity or water from our customers.
Should I Tip My Groomer?
Clients can show their appreciation for the loving care your pet receives as well as the service you received from start to finish by adding gratuity. Gratuities are not required, but are certainly appreciated. Gratuities can be conveniently added to all credit card transactions or given in cash.
Does Mobile Cost More Than Salon Grooming?
We are not a mobile version of the local discount pet store.
Our service includes experienced professional service, high-quality products, personalized attention, and gentle, loving care. Mobile grooming is not for everyone; only you can decide if the care, quality and attention are worth the price!
How Long Does the Grooming Process Take?
Each pet requires a customized service so we are not able to provide the exact timing of the duration of the groom. Upon arrival your groomer will have a better understanding of how long the process will take once they are able to access your pet.
What Are Your Hours?
We operate 7 days per week. We are closed for the 6 major holidays of the year. Our office is open 7am - 7pm. Our groomers are at their 1st stop of the day about 7:30am and are typically arriving at the last stop of the day by 5pm or so.
How Long Will Grooming Appointment Take?
The length of your dog's grooming appointment depends on various factors, including your dog's behavior and attitude, as well as the experience of the groomer. Each visit is unique, so the duration can vary.
The main factors that influence the length of the grooming appointment include your dog's temperament, size, coat condition, and specific grooming requirements. Additionally, the groomer's familiarity with your dog and their efficiency play a role.