Frequently Asked Grooming Questions
What Time Will My Grooming Appointment Be?
We will send a text message 6pm evening prior with the arrival window. Your Groomer will also text you on appointment day when they are enroute to you with their ETA. Arrival windows can't be changed. Please ensure you or someone is home. We do offer latch key service if need be.
Our 1st stop of the day is about 7:30am and our last stop we are typically arriving around 5-6pm. We are not able to accommodate time requests as our routes are optimized.
Arrival windows will vary for future visits.
What Payment Methods Do You Accept?
We require a credit or debit card on file to secure your appointment. You can either use that at time of service or pay cash or Zelle.
There is not a cash or Zelle discount.
Do You Charge Sales Tax?
Yes, the State of Texas requires that grooming services are taxed.
What If My Dog is Matted?
We understand that life can get busy, and grooming may unintentionally be overlooked. However, it's crucial to address this issue promptly for the well-being of your beloved pet.
To ensure the safety and comfort of your dog, the only viable solution is to safely remove the matting, which will result in a shave down of your dog's coat. We understand that this may not be aesthetically pleasing, but it is a necessary step to restore blood flow to your dog's skin and prevent further complications.
We want to be transparent with you about the potential risks associated with mat removal. There is a possibility of nicks, cuts, or abrasions occurring during the process, especially if warts, moles, dew claws, or skin folds are trapped in the mats. While we take every precaution to avoid such incidents, we want to make you aware of the potential risks.
After the mat removal, your dog may experience itchiness, skin redness, and, in rare instances, a failure for hair to grow back. Hematomas are also a possibility. We want to assure you that our skilled groomers will do everything in their power to minimize these risks, but it's important to be aware of the potential outcomes.
Can I Request My Groomer?
We'd be happy to schedule you with your preferred groomer. To ensure they're available for each of your appointments, we'll need to set you up on a recurring grooming schedule with them. How often would you like your groomer to visit—every 2, 4, 6, or 8 weeks?
Do You Service Apartments?
Yes! We can see you at your apartment complex. We do not need to hook up to water or electricity as we are self sufficient.
Can We Watch The Groom Process?
We would love to show off our amazing grooming skills, but unfortunately pets can become very excited when owners are present and can alter the grooming process.
Do You Offer Discounts?
No, unfortunately we are a time based service and unable to discount our professional services.
Do You Accept All Breeds & Sizes?
We do not. The following breeds as they are too large for our mobile salon:
Caucasian Ovtcharka
Great Dane
Mastiffs (All Mastiffs)
Native American Indian
Newfoundland
Puli
Saint Bernard
Do You Groom Senior Dogs?
YES we do!
Once your pet becomes elderly or if they suffer from a health condition, they may not be able to tolerate a lengthy grooming procedure. For their comfort and safety, they will be groomed for cleanliness and comfort, in simple styles.
Dogs are considered senior at age:
Small Breed = age 11
Medium Breed = age 10
Large Breed = age 8
Giant Breed = age 7
What If My Dog Requires Special Handling or Has Specific Grooming Needs?
If your dog has special handling requirements or specific grooming needs, please inform the groomer upon arrival. This ensures they can allocate the necessary time and resources for your dog's appointment.
Do You Pluck Ear Hair?
We do not pluck ear hair, that needs to be done by a vet. Removing ear hair by plucking will often uncover an ear infection.
Do You Charge to Use Credit Cards?
YES, beginning November 10, 2024 a 3.0% + .40 cent per credit card transaction fee will be charged to your bill.
If you would like to avoid paying this fee, we do accept cash.
Debit card usage does not incur the credit card fees.
What Is Your Cancellation Policy?
If you need to cancel or reschedule your appointment, we respectfully request a minimum of 24 hours' notice or a $75 cancellation fee per dog will be charged to card on file. Late cancellations & no-shows may be refused service in the future.
We reserve the right to reschedule appointments due to unforeseen circumstances, including but not limited to inclement weather, vehicle maintenance, staff shortages etc. We will notify you immediately if we need to change your scheduled appointment.
Do You Require Vaccinations?
Do You Make House Calls For Nails ONLY?
Do You Need To Use My Electricity or Water?
Our mobile salons are self-sufficient and we do not require electricity or water from our customers.
Should I Tip My Groomer?
Clients can show their appreciation for the loving care your pet receives as well as the service you received from start to finish by adding gratuity. Gratuities are not required, but are certainly appreciated. Gratuities can be conveniently added to all credit card transactions or given in cash.
Does Mobile Cost More Than Salon Grooming?
YES!
We are not a mobile version of the local discount pet store.
Our service includes experienced professional service, high-quality products, personalized attention, and gentle, loving care. Mobile grooming is not for everyone; only you can decide if the care, quality and attention are worth the price!
What Are Your Hours?
We operate 7 days per week. We are closed for the 8 major holidays of the year. Our office is open 7am - 7pm. Our groomers are at their 1st stop of the day about 7:30am and are typically arriving at the last stop of the day by 5-6pm or so.
We are closed:
New Years Day
Easter Sunday
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
How Long Will Grooming Appointment Take?
The length of your dog's grooming appointment depends on various factors, including your dog's behavior and attitude, as well as the experience of the groomer. Each visit is unique, so the duration can vary.
The main factors that influence the length of the grooming appointment include your dog's temperament, size, coat condition, and specific grooming requirements. Additionally, the groomer's familiarity with your dog and their efficiency play a role.
Do We Groom Dogs on a Sedative?
Yes, we can groom a dog that has taken a sedative before our arrival. We can not administer sedatives.
We do suggest if your pup is anxious or nervous for the grooming process that you reach out to your vet to get something to help them be calm for the process and for their safety.
What If My Dog Becomes Stressed During the Groom Process?
If your dog is showing signs of stress, we will monitor and contact you immediately if we feel is it is unsafe to continue the groom.
Do You Express Anal Glands?
We do not express anal glands, that needs to be done by a vet to be done properly.
Can You Just Trim My Dog's Nails?
We do not make house calls just for nails only. They are included in each of our packages.
If we are seeing one of your dog's for a bath or groom package, we can see your other pup or pups for nail trims for $25 each.